Subscription & Refund Policy
How billing, renewal, cancellation and refunds work
Effective date: September 18, 2026
1. Plans and pricing
FREE — $0
Basic meal tracking, limited food search, limited daily AI requests.
PRO — $4.99/month or $47.90/year
Higher AI request limits, full food database search, AI photo analysis, statistics and data export, barcode scanning.
PREMIUM — $9.99/month or $95.90/year
Full access to all features, unlimited AI requests, voice assistant, priority support.
Prices are in USD and exclude taxes, which are calculated and added by Stripe where applicable based on your billing address. Feature details for each plan are listed on our pricing page.
2. Payment processor
All payments are processed by Stripe, Inc. via Stripe Checkout. We do not store your card number, CVC, or full payment details — Stripe handles this directly under its own PCI-DSS-compliant infrastructure.
3. Automatic renewal
Subscriptions automatically renew at the end of each billing period (monthly or annual, matching your selected plan) at the then-current price, until you cancel. You authorize us (via Stripe) to charge your payment method on file for each renewal.
4. Cancellation
You can cancel your subscription at any time through the Stripe Customer Portal, accessible from your account settings. Cancellation takes effect at the end of your current paid billing period — you keep PRO/PREMIUM access until then, after which your plan reverts to FREE. We do not prorate or refund the remaining days of a cancelled period, except as described in §5.
5. Refunds
5.1. General rule
Subscription fees are, as a general rule, non-refundable for the portion of a billing period you already had access to the Service.
5.2. EU/EEA/UK 14-day withdrawal right
If you are a consumer in the EU, EEA, or UK, you have a statutory right to withdraw from a distance contract within 14 days without giving a reason (e.g., EU Directive 2011/83/EU as implemented locally).
By subscribing and confirming at checkout, you request that the Service begin immediately and expressly acknowledge that you lose your withdrawal right once the service has been fully performed, or you agree to pay an amount proportional to what was supplied up until you withdraw, if you withdraw before full performance. Where the service is ongoing (a subscription), we will refund the unused portion of the period on a request made within the 14-day window, less the value of access already provided.
5.3. Mandatory local law
Nothing in this Policy limits any refund or withdrawal right that cannot be waived under the mandatory consumer-protection law of your country of residence.
5.4. Billing errors
Duplicate charges or technical billing errors are refunded in full once verified.
5.5. How to request a refund
Email nnt2025@proton.me with your account email, the payment date, and the reason for your request. We respond within 10 business days.
6. Price changes
We may change subscription prices. We will notify active subscribers by email or in-app notice at least 30 days before a price change takes effect. Continuing your subscription after that date means you accept the new price; you may cancel before then to avoid it.
7. Failed payments
If a renewal payment fails, Stripe may retry the charge automatically. If payment is not recovered, your plan reverts to FREE and PRO/PREMIUM features become unavailable until you resubscribe.
8. Taxes
Applicable sales tax, VAT, or similar charges are calculated by Stripe based on your billing location and added to the displayed price at checkout where required by law.
9. Contact
VLCroup, LLC
State of Delaware, United States of America
1145 East 7th Street, Wilmington, DE 19801, United States
Email: nnt2025@proton.me